Govt urges auto firms to liberalise repair services to benefit consumers
Repair services are constrained due to delays in service and absence of repair documentation
The Centre’s Department of Consumer Affairs has asked automobile manufacturers to enhance efforts towards democratisation of repair manuals and videos accessible to all, fostering a robust ecosystem for third-party repair services and upholding consumer rights.
The issue was taken up by Secretary, Department Consumer Affairs, NidhiKhare at a meeting with Automobile Associations and their partner companies in the Automobile Sector with the objective of on-boarding auto companies onto the Right to Repair Portal India, according to an official statement.
The meeting was attended by various representatives of Automobile Associations like ACMA, SIAM, ATMA, EPIC Foundation and companies including Tata Motors, Mahindra & Mahindra, TVS, Royal Enfield, Renault and Bosch, Yamaha Motors India, Honda Car India were also present. The Union Government has launched the Right to Repair Portal India (https://righttorepairindia.gov.in/) to provide consumers with easy access to information for repairing their products and enabling them to reuse it, thereby contributing to the circular economy as well as reduction of e-waste in a hassle-free manner.