'Please Help!' Covid tragedy spills onto social media in India

India on Thursday reported a record 2,104 new Covid-19 deaths, and an unprecedented 3,14,835 fresh cases - the world's highest daily tally. India is second only to the US in terms of total infections after surpassing Brazil. The surge has forced both India's financial and political capitals - Mumbai and New Delhi - to impose restrictions on movement

Bloomberg: These days, social media posts in India are no longer about cheeky photos, funny memes or political jokes. Instead, frantic calls to save lives are flooding Twitter and Instagram as the latest wave of coronavirus cases and deaths overwhelm the nation's hospitals and crematoriums.

On Bharath Pottekkat's Instagram feed, one message screams "Mumbai please help! Lungs damaged due to pneumonia infection. In need of ICU bed." Another reads "Plasma urgently required for treatment of Covid patient in Max Hospital, Delhi." More follow. "Urgently needed Tocilizumab injection. Please DM if you know of stock in and around Mumbai."

New appeals land with every refresh. "My brain can't handle the social media overload," said Pottekkat, a 20-year-old Delhi law student. "I can't process what I'm reading. I feel numb."

Twitter, Facebook, Instagram, WhatsApp and Telegram are all inundated with messages from distraught family members and friends begging for everything from hospital beds to medicines, CT scans, doorstep Covid tests, and even food for the elderly in quarantine.

The desperate pleas, hoping someone will respond with a speedy remedy, offer a peek into the unfolding tragedy buffeting a country of 1.3 billion people that now has the world's fastest-growing Covid-19 caseload. The messages also reveal the panic and disarray amid shortages of drugs, intensive-care beds and medical oxygen.

Highlighting the grim situation, India on Thursday reported a record 2,104 new Covid-19 deaths, and an unprecedented 3,14,835 fresh cases - the world's highest daily tally. The South Asian country is second only to the US in terms of total infections after surpassing Brazil. The surge has forced both India's financial and political capitals - Mumbai and New Delhi - to impose restrictions on movement, with the latter mandating a six-day strict lockdown starting April 20. Maharashtra state, home to Mumbai, is tightening curbs starting Thursday.

One particular Instagram post rattled Pottekkat. A woman at her mother's bedside described an apocalyptic scene at a hospital in the northern city of Lucknow, where people got into a scuffle to lay their hands on a fresh batch of oxygen cylinders that just arrived. Separately, a hospital chain in New Delhi approached a court to help secure the critical gas.

Barkha Dutt, a journalist, pointed out the shortage of crematoriums around the country, tweeting pictures of a cremation ground in Surat, a city in the western state of Gujarat.

"Yes, it's macabre, disturbing and so painful, but it brings home the scale of the tragedy and the horror. This from a cremation ground in Surat where the fire bars in two furnaces have melted because of 24/7 burning of pyres," she said in her tweet.

Nowhere is the desperation more evident than in the social media feed of Ranjan Pai, the billionaire owner and co-founder of Manipal Education and Medical Group, which runs the country's second-largest hospital chain - the TPG and Temasek-backed Manipal Health Enterprises Pvt. Pai is deluged with DMs from hundreds of people, mostly strangers, asking him for ICU beds, oxygen supply and Covid drugs. The 7,000 beds in his 27-hospital chain are full.

"We were caught off-guard," Pai said. "No country is equipped to handle a surge this fast and this severe."

In February, only 4 per cent of Manipal's beds were taken by coronavirus patients. A few weeks later, that number has climbed to 65 per cent, the rest already occupied by emergency cardiac, oncology and other patients. Pai's hospitals, doctors and administrators are stretched to the limit, he said.

"India needs urgently huge investment in the #healthcare to give affordable service to their poor citizen. Today I witnessed of crowded hospital in West Delhi," Kuldeep Minda, a Delhi resident, posted on his Twitter account.

India's stocks and the rupee have taken a hit on concern the latest surge and curbs will pummel the $2.9 trillion economy that was just recovering from a rare recession last year. The benchmark S&P BSE Sensex is down almost 9 per cent from its February. 15 record, while the rupee is approaching an all-time low.

The collapse of the country's decrepit public health system is evident in the gut-wrenching photos on social media of multiple Covid patients sharing a single hospital bed, a line of ambulances outside a hospital in Mumbai, and people dying as they wait for oxygen. Government helplines are broken. Thousands of social media forwards plead for the antiviral drug Remdesivir, and many more seek donor plasma.

There's however a bright side to this mayhem. Responders from students to technology professionals, non-profit organizations and even Bollywood actors like Sonu Sood are rallying to supply meals, circulate information on availability of hospital beds or Remdesivir. They've amplified voices of those in need of emergency help. Total strangers are volunteering to bring supplies and food to patients' doorsteps.

"Since morning I haven't kept my phone down, thousands of calls from all over India for HOSPITAL BEDS, MEDICINES, INJECTIONS and still not able to provide to many of them, I feel so helpless. The situation is scary, pls stay at home, wear mask and prevent yourself from infection," the actor tweeted.

Those who put together crowd-sourced, authentic information on social media are today's heroes in the current situation, said Vikas Chawla, co-founder of Chennai-headquartered digital agency, Social Beat.

"It takes just a few people to step forward and make it happen," Chawla said.

Saritha Rai & Supriya Batra