General insurance staff continue to protest against imposition of KPI, restructuring
The agitating employees have threatened to go for one day strike on March 29
image for illustrative purpose
In a letter addressed to the GIPSA chairperson Suchita Gupta, the trade union said that in the ROs of PSGICs where KPI and restructuring initiatives have been rolled out there is turmoil and widespread chaos. Redressal mechanism and infrastructure is absolutely missing and as a result, our business procurement and customer services are badly impacted. In the absence of well considered action plans, our managements are now doing fire fighting on daily basis to push through the daily routine work. So far, pilot projects have been launched in 16 ROs (4 of each company)
The employees of public-sector general insurance companies (PSGICs) continue to register their protest against government’s plan to implement key performance indicators (KPI) and restructuring of PSGICs.
Talking to Bizz Buzz, Trilok Singh, general secretary, GIEAIA, said: “We and other JFTU constituents have been constantly requesting to resolve the aforesaid issues. It has been our sincere endeavour to resolve the issues amicably through dialogue and consensus on matters important for improvement in working, long term survival of PSGICs and welfare of all stakeholders including the workforce.”
We regret to say that GIPSA/management of member companies/GIC Re have utterly failed to reciprocate in the matter. JFTU constituents in a recent meeting reviewed the situation, he added.
In a letter addressed to the GIPSA chairperson Suchita Gupta, the trade union said that in the ROs of PSGICs where KPI and restructuring initiatives have been rolled out there is turmoil and widespread chaos. Redressal mechanism and infrastructure is absolutely missing and as a result, our business procurement and customer services are badly impacted. In the absence of well considered action plans, our managements are now doing fire fighting on daily basis to push through the daily routine work. So far, pilot projects have been launched in 16 ROs (4 of each company).
As per the letter, the management have not notified any proposed duration of the pilot project and desired outcome. There is no plan B to fall back upon in case of failure of the pilot project and no strategy/planning to redo the harm which may be caused due to these hasty and unplanned moves.
The trade union has expressed its serious concern against micro management of PSGICs/GIC Re by the authorities in DFS undermining the independent working of board run companies. This is also contrary to PMOs directives on non-interference of bureaucracy in the working of PSUs.
The appointed consultants are working directly under the DFS and our senior executives in PSGICs/GIC Re are practically made to report to the consultant’s junior level executives.
Before launching any such initiatives, strong IT system must have been in place. This aspect has completely been ignored despite written and verbal suggestions by JFTU and our constituents.
Officers/employees are carrying out additional jobs beyond their assigned roles as per KPI initiatives, but they are advised not to quote anything other than the KPI related jobs done.
The house expressed serious concern about inordinate delay in improvement of family pension at 30 per cent as also employers’ contribution to NPS at14 per cent. This only reflects insensitivity to the genuine demand of the working class and the dependent family of the deceased employees or pensioners. Since 1990’s, there is continuous reduction in the workforce of each of the PSGICs on account of superannuation, SVRS 2003/2004, untimely deaths, VRS and other causes. The agitating staffs have threatened to go for one day strike on March 29.
