Salesforce Unveils Agentforce

Hyderabad: Salesforce on Thursday unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce, driving unprecedented efficiency and customer satisfaction.

In contrast to now-outdated copilots and chatbots that rely on human requests and struggle with complex or multi-step tasks, Agentforce offers a new level of sophistication by operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention.

“With advanced security features, compliance with industry standards, and unmatched flexibility, the company’s vision is to empower one billion agents with Agentforce by the end of 2025. This is what AI is meant to be,” said Marc Benioff, Chair and CEO, Salesforce.