Kapture aims upto 25% revenue growth from BFSI sector in 3yrs

Mumbai, May 08 Kapture – a SaaS-based Customer Experience platform has proven to be a game-changer in simplifying complex support workflows in the BFSI sector to secure highly sensitive customer data.

While capturing a substantial market share of CX in the BFSI sector, the platform eyes 15% to 25% revenue growth from BFSI companies in the next three years.

Sheshgiri Kamath – Co-Founder and CEO of Kapture CX said, “Kapture is a tried and tested partner in this vertical with many enterprise customers using the platform benefiting from simplification of complex support workflows using AI/ML capabilities. Kapture helps large enterprises understand customer needs in real time and provide contextual and hyper personalised customer support journey’s resulting in customer delight.”

BFSI is one of the oldest verticals and a slow adopter of digitalization. While leveraging the use of Artificial Intelligence and Machine Learning, Kapture handles customer relationships in a highly commoditized BFSI sector through a hyper-personalized approach and stringent security.

Kapture CX comes with features like an agent assistant, knowledge management system and learning management system all of which help to ensure quality support across a very large support team.

Kapture capitalizes on Generative AI models to summarize long conversations. It analyzes lengthy emails or previous chat conversations from customers and summarizes the information to help agents understand the context of a ticket quickly, making it highly time and cost-efficient.