Zoom Unveils Features to Boost Efficiency, Reliability, Security, Compliance for Enterprises

Hyderabad: Zoom, the virtual meeting platform, announced several new add-on products and functions to further strengthen its advanced enterprise offerings portfolio. The advanced offerings consist of a comprehensive portfolio of products and features that help organisations meet their compliance, security, privacy, survivability, and manageability requirements.

“The platform’s advanced enterprise offerings reflect our commitment to empowering businesses and providing them with offerings that enable them to be more efficient, secure, compliant, and reliable,” said Smita Hashim, chief product officer. “Our advanced enterprise products and features are essential tools built for Zoom Workplace and Zoom Business Services like Zoom Events and Zoom Contact Center that work behind the scenes as part of the network infrastructure to provide exceptional experiences to our customers. Our goal is to make communication and collaboration foolproof, future-proof, and fail-proof.”

New offerings for enterprise customers

In 2023 alone, over $549 million in non-compliance penalties were issued globally, more than 353 million individuals were impacted by security breaches, and 31 percent of enterprises experienced unstable network or bandwidth constraints. Companies face urgent pressures to manage often complex compliance obligations, avoid hefty fines, safeguard their reputations against security threats, and prevent user dissatisfaction stemming from unreliable connectivity. Zoom’s newest additions to its advanced enterprise offerings are poised to help companies overcome these challenges.

Zoom Compliance Manager Plus: Launched in March and powered by Theta Lake, Zoom Compliance Manager (ZCM) is an all-in-one offering that provides archiving, eDiscovery, legal hold, and information protection offerings for enterprises. Zoom Compliance Manager Plus enhances ZCM with advanced features such as risk detection, data loss protection, and advanced trends analysis. These enhanced capabilities will further help organizations fulfill regulatory obligations and mitigate organizational communications compliance risks.

Zoom Meeting Survivability: Introduces a new level of network redundancy and enables business continuity, helping to ensure uninterrupted Zoom meeting service even during internet disruption due to outages from a storm, natural disaster, or carrier failure. Utilizing Zoom Node, a central hub for hosting Zoom workloads on premises, this functionality keeps meetings running smoothly via a failover to data centers where meetings are hosted on your local servers with minimal disruption to the end users.

Zoom Mesh for Meetings: With Zoom Mesh, companies can optimize bandwidth usage and save up to 60 per cent on internet bandwidth and associated costs. Already available for Zoom Webinars and Zoom Events, this capability now extends to Zoom Meetings for an exceptional user experience regardless of bandwidth constraints.

Zoom Customer Managed Key (CMK) Hybrid: CMK Hybrid enhances Zoom’s current CMK data privacy offering by providing customers with more options to manage the encryption keys used to protect data maintained by Zoom. CMK Hybrid allows customers to control the entire encryption/decryption process on premises. Zoom Team Chat messages, for example, can be encrypted locally by the Zoom Workplace app (some cloud-based Team Chat functionality will not be available as a result). Zoom CMK Hybrid will be available for Zoom Workplace starting with the support of Zoom Team Chat in Q4 2024.

An enterprise-grade offerings to meet organisations’ needs

The new advanced enterprise products and features introduced today bolster the existing robust portfolio of Zoom’s enterprise offerings, which are specifically designed to address the complex needs of large organisations and those in regulated industries such as finance, healthcare, and government agencies. These offerings are included with Zoom Workplace Enterprise licenses, help improve business continuity, optimise bandwidth, enhance security, simplify manageability, and support communications compliance. The advanced enterprise offerings are organided across six key categories:

• Communications compliance: Archiving, Data Loss Prevention, Information Barrier, and Chat Etiquette solutions help address communications compliance requirements for regulated industries worldwide.
• Data residency and privacy compliance: Tools to help meet local and regional customer data residency and privacy compliance requirements such as Customer Managed Key.
• Policy & deployment management: Zoom Device Management, policy provisioning, and deployment tools to help ease implementation and support.
• Security & access control: Encryption and virtual desktop infrastructure (VDI) offerings to provide enhanced security protection for data at rest and in transit.
• Analytics & insights: A robust set of dashboards, monitoring, reporting, and alerting tools to improve overall operational visibility.
• Network optimisation & survivability: Zoom Mesh, Zoom Node, and Zoom survivability solutions help reduce bandwidth, optimise performance, and improve business continuity.

Several Zoom advanced enterprise offerings including end-to-end encryption, GDPR and privacy controls, management dashboards, and other capabilities are already available with Zoom Workplace Enterprise licenses while other features, including these new products, are available as paid add-ons.