Importance of Apology in Corporate India
Many companies hesitate to apologise, fearing it may imply guilt and lead to legal issues.
Man with his eyes covered by a folded cloth that reads sorry. (Image Source: freepik)
Corporate India often struggles to say "sorry," highlighting a significant cultural issue. The recent death of a young EY Pune employee, linked to work stress, underscores this problem.
Her mother’s heartfelt letter to EY leaders raised concerns about the lack of empathy in a pressure-driven environment.
Many companies hesitate to apologise, fearing it may imply guilt and lead to legal issues. However, an apology is a vital expression of empathy. Silence during moments of loss prioritises legal concerns over basic decency.
This issue extends beyond individual cases. The absence of senior officials at important events, like a former chairman’s funeral, illustrates how conflicts can overshadow compassion.
If corporations claim governance and empathy as core values, they must actively demonstrate them.
To improve corporate culture, companies need to prioritise human relationships over ego and risk management.
They must recognise their role as social institutions reliant on their people. A sincere apology can build trust, while avoidance creates a culture where employees feel expendable.
For meaningful change, organisations must foster respect and empathy. Policies alone are insufficient without genuine commitment to these values.
Empathy should be seen as a strength. Leaders who recognise their employees’ humanity show true leadership.
Ultimately, the failure to apologise reveals a fragile humanity that equates success with wealth rather than wisdom. In a profit-driven world, Corporate India must realign its moral compass.
Learning to say "sorry" is essential for effective leadership and fostering a compassionate workplace.
