CSMIA ranked best airport with over 40 mn passengers

Mumbai: For the seventh consecutive year, the Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai has been ranked as the ‘Best Airport with over 40 million passengers’ in the Asia Pacific Region by the Airports Council International's (ACI) Airport Service Quality (ASQ) awards, an official spokesperson said here on Tuesday. The ASQ awards are highly regarded in the aviation industry as they are based on passenger feedback and are considered a testament to the airport’s commitment to providing outstanding customer

experience. ACI World Director-General Luis Felipe de Oliveira said that “the ASQ awards celebrate more than outstanding customer experience; it recognises the innovation and dedication of your entire airport team. Congratulations to Mumbai International Airport for your hard work that is redefining the airport experience".

The award also celebrates CSMIA's successful efforts and dedication towards providing superior customer experiences and reflects its resolute commitment to delivering exceptional facilities and services, as demonstrated by various initiatives undertaken over the past year. Some of these include completing a major re-carpeting project of Runway 14/32; enhancing safety standards; introduction of 'Taxiway Z', a pioneering effort to reduce ground delays, significantly lowering carbon emissions; and positioning CSMIA as a leader in environmental sustainability.