Bouncers At Ola Service Centres; Kunal Kamra Mocks Bhavish Aggarwal

To bring attention to an unusual situation at Ola service centres, Stand-up comedian Kunal Kamra once again targeted Ola and its founder, Bhavish Aggarwal. This comes following a post on X (formerly Twitter) by a user named RJ Kashyap. The user claimed to have witnessed multiple bouncers at his local Ola service centre.

The Post read, “@kunalkamra88 Ola has now recruited about 5-6 bouncers at every service centre... I have just visited my nearby Ola service centre and watched all the bouncers arguing with customers, even female customers. So this is the kind of service we are going to have.”

While quoting the X user’s post, he added, “Please can a journalist fact-check this? If true, this is truly unique – sales team for sales and bouncers for after-sales.”

Another user, Amol Choudhary expressed his own troubling experience at the Ola Experience Centre in Virar, Mumbai. He posted, “See @kunalkamra88 Ola service appointment ticket 05735050 is scheduled for 2024-10-20 at OLA Experience Centre, Virar-Mumbai and no one is taking a scooter for repair, no job sheet being given. Bouncers are at the centre to reply to the customer with weapons.”

To give a sarcastic tone, Kamra quoted the X user’s post and tagged Ola founder Bhavish Aggarwal by adding, “Hey @bhash, you’ve sold such an innovative Indian product that you’ve had to hire bouncers to protect the staff…”

Previous arguments

Last week, Kunal Kamra took a dig at Ola explaining the company’s lack of transparency pertaining to customer complaints. Kamra posted on X, “Ola Electric hasn’t disclosed any plan to issue refunds or put an end date to current customer complaints. We don’t even know if there is a plan… All I can do is let @bhash know that he has to put out a public plan which doesn’t include employing me.”

Notably, the war of words between the two began when Kamra responded to a post that showed Ola’s gigafactory with a picture of several unserviced Ola Electric scooters. Dismissing the allegations, founder Bhavish Aggarwal, retaliated by asserting Kamra as a “failed stand-up comic”. Referring to Kamara's post as ‘paid’, he said that Ola electric is expanding its service network to rectify backlogs.

What did Harsh Goenka say?

Chairperson of the RPG Group, Harsh Goenka took to X by adding a humorous contrast. He said, “If I have to travel short distances, say from one 'kamra' to another, I use my Ola.” The post was accompanied with a picture of him riding an Ola e-scooter. The post actually intended to add humour to the ongoing dispute on a lighter note.