50,000 Grievances Redressed Via Centralised Portal For States

New Delhi: A total of 50,088 public grievances were redressed by states and Union Territories in February this year while the pendency of such cases on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) portal stands at 1,90,994 grievances, according to the monthly report released by the Department of Administrative Reforms and Public Grievances (DARPG) on Monday. The report also states that a total of 47,599 new users registered during February with the maximum of 7,312 registrations being done in Uttar Pradesh, the country’s largest state. The report also provides the state-wise analysis on the grievances registered through Common Service Centres (CSCs) in February, 2025.

CPGRAMS has been integrated with the CSC portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs. As many as 5,580 grievances were registered through CSCs in the month of February, 2025, in which maximum grievances were filed from Uttar Pradesh (1,697 grievances) followed by Punjab (838 grievances). It also highlights the major issues/categories for which the maximum grievances were registered through CSCs, according to the report.