HDFC ERGO launches seamless Motor Claim Settlement process on WhatsApp

Hyderabad: HDFC ERGO General Insurance Company, India’s leading private sector general insurer, has launched instant motor claim settlement on WhatsApp. Aligned to its digital first approach, this unique initiative underscores the Company’s commitment to leveraging technology to offer hassle-free services to its customers.

In today's fast paced world, customers demand seamless and quick solutions, especially at the time of claims. Over the past few years, WhatsApp has emerged as a powerful platform, which is widely used by people across India. Leveraging this wide reach, HDFC ERGO has embedded an AI enabled inspection technology on its WhatsApp chatbot, which allows the customers instant motor claim settlement feature for minor damages such as dents, scratches, etc.; for up to Rs 20,000, so that they can remain operational. The move will bring significant relief to customers who heavily rely on their vehicle for transportation.

About this innovative initiative, Parthanil Ghosh, Director and Chief Business Officer, HDFC ERGO General Insurance said, "As a customer experience-focused organisation, we at HDFC ERGO are continuously disrupting technologies to deliver hyper personalised services. We have a host of AI enabled bots to offer quick and best-in-class services to our customers. Our collaboration with WhatsApp, for simplified vehicle self-inspections, allows customers to renew their lapsed policies without downloading the app. Similarly, our WhatsApp bot 'MyRA' offers a plethora of services to customers, including access to policy copy, assistance with policy renewals, etc. in 12 languages, and our bot - AQuA empowers advisors an instant access to policy documents, commission statements, claim status updates, and more. Besides, as a part of our vision to reach the last mile, we have also introduced a unique award-winning WhatsApp bot for farmers named PIHU, to assist them with services such as policy and scheme information, claim registration, claims assessment, etc. The present breakthrough innovation of instant motor claim settlement on WhatsApp will not only offer convenience to our customers, but also save them from hassles of keeping the vehicle non-operational at the workshops for minor damages.”

Ravi Garg, Director, Business Messaging, Meta in India, commented on the launch, “WhatsApp has become an integral part our lives, making it a preferred platform for both individuals and businesses across India to connect and get things done. We are thrilled that HDFC ERGO General Insurance has introduced another customer-friendly feature on WhatsApp to facilitate instant motor insurance claim settlements. This feature will not only provide HDFC ERGO General Insurance customers with a seamless experience but also pave the way for future innovations in India's motor insurance sector”

To register a claim, a customer can visit HDFC ERGO's website, connect on HDFC ERGO’s Official WhatsApp no, self-help portal or contact customer care. Upon registration, they will get a link via WhatsApp for digital inspection photo upload and digital claim form to initiate their claim processing. If damages are accepted, the customer will be offered a settlement amount. Once accepted, the claim amount will be transferred to the customers’ account, and they can get their vehicle repaired as per their convenience. Alternatively, customers can also visit to the nearest garage where cashless or reimbursement claim process will be followed.