TRAI directs service providers to stop voice promotional calls

New Delhi: The Centre on Tuesday directed all access service providers to immediately stop voice promotional calls, whether pre-recorded or computer generated, or from all unregistered senders or telemarketers.

In a major step to curb the increasing number of spam calls, the Telecom Regulatory Authority of India (TRAI) mandated access service providers to take this action.

“All promotional voice calls from the unregistered senders/unregistered telemarketer (UTMs) using telecom resources shall be stopped immediately,” said the telecom regulatory authority body.

If any unregistered sender or unregistered telemarketer is found to be misusing its telecom resources for making commercial voice calls in violation of the regulations resulting into consumer complaints against any one or more number of resource indicators allocated to the sender, all the telecom resources of such sender shall be disconnected by the originating access provider (OAP) for a period up to two years as per the provisions of the regulation 25 of the regulations.