ICICI Lombard to help flood affected customers in Chennai

Mumbai, Nov 09 With rains lashing Chennai city relentlessly and leading to widespread loss of property, roads and businesses, ICICI Lombard General Insurance, India's leading private general insurance company has proactively taken critical measures to support customers in the flood damaged regions in Chennai. In order to mitigate the hardships of the

population in affected regions and provide a seamless claims service, the company has triggered SMS alerts. As a post-calamity measure, the company will be enabling FastTrack claim settlements desks across branches and intimate its partner garages to prioritize vehicles affected due to floods.

The recurrent rainfall inundated many parts of Chennai and surrounding districts of Chengalpattu, Kancheepuram and Tiruvallur, bringing them to a standstill, evoking memories of 2015. The downpour severely impacted the city's vehicular movements, both public and private. In order to expedite the claims process for vehicles, the insurer would be setting up a 'FastTrack settlement desk' at its branches in Chennai, depending on the flood claim volume. The key objective is to extend every possible support for quick and timely settlement of

claims for its motor policyholders.

As a precautionary measure, the company has already instigated SMS alerts to motor policyholders to call on the toll-free number 18002666, in case of vehicle damage due to continued flooding.

Additionally, given engine seizure is among the common problems, the company has also sent out SMS alerts requesting customers to avoid starting motor vehicles in case the water has entered the body of the vehicle or engine parts. Alongside, as a means to function round the clock to support customers, the insurer has also activated partner garages to prioritize flood vehicles to fasten the process. The company has notified all its policyholders on ways to connect with them for claim settlement, in case they have suffered losses due to the floods.