WFH is here to stay with hybrid model, says Mahindra

Hyderabad Anand Mahindra, Chairman of Mahindra and Mahindra strongly feels that the Work-from-Home (WFH) is here to stay, even in the post-Covid era. However, hastens to add that a hybrid model will endure.

Although many companies have initiated their return-to-work policies, recently, Tech Mahindra, has acquired Activus Connect, work at home customer experience management solutions firm, for $62 million with the hope that the acquisition will largely improve the company's capabilities in emerging workplace solutions.

It may be mentioned that Work-at-Home Customer-experience-management (WAH CXM) is undergoing disruptive changes due to the pandemic and has given rise to exponential demand in the market, said Vivek Agarwal, President – BFSI, HLS and Corporate Development, Tech Mahindra, regarding the acquisition.

The acquisition of Activus will fill the space, with their unique delivery model, disruptive platform, and expertise in the WAH CXM industry that will add great value to Tech Mahindra's offerings.

The acquisition will catapult Tech Mahindra's position as a leading digital transformation enabler in the Work at Home Customer Experience Management domain.

Mahindra has long been supporting WHF culture or a hybrid workplace model. Earlier this year, the business magnate had tweeted, "I believe there'll indeed be more Working From Home post-the-pandemic, but the tradition of the workplace will remain predominant. Those who predict large-scale WFH are looking through affluent country lenses."

He had said in a tweet that he had worn lungi with shirt while working from home. "And I have a confession to make: On some video calls from home, I did wear a lungi under my shirt. Didn't have to stand up at any point during the meetings, but I suspect my colleagues may ask me to do so after this tweet!"