GenAI will create more jobs and more wealth for everyone

New Delhi: Trustworthy and capable, she can juggle roles such as data scientist and customer service and move on to specialised tasks like pharmacist's assistant. ‘Universal AI employee' Ema can morph into any role and has what it takes to quickly become an organisation's best worker, says founder Surojit Chatterjee.

Chatterjee, who previously spearheaded Google Ads evolution, teamed up with Souvik Sen, builder of Okta's and Google's largest ML systems, for the San Francisco-based AI startup. The company is Ema and so is the product designed to match the capabilities of a human. "Our goal at Ema is to help automate most of the repetitive and tedious tasks that human employees perform today and free them up to do more valuable work in the enterprise," Chatterjee told.

Ema, which can act as a conversational agent, as a chatbot and as a workflow automation tool all in one, has already been hired for multiple roles by many enterprises, he added. These include Envoy Global, TrueLayer, Moneyview, and Exclusive Networks. The buzzing AI startup, which boasts of an impressive line-up of investors such as Accel, Sec 32 and Prosus Ventures, has also caught the fancy of industry heavyweights and high profile names with Sheryl Sandberg, Dustin Moskovitz, Jerry Yang and others backing it. The founders envision Ema to be a "force for good" - aiding where companies can't hire customer support agents fast enough or helping out firms grappling with seasonally large volumes of support tickets so employees can take on more strategic and creative functions. "We believe in a future where human and AI employees will work hand-in-hand and usher in a new era of prosperity," Chatterjee said.

Chatterjee further said: Our goal at Ema is to help automate most of the repetitive and tedious tasks that human employees perform today and free them up to do more valuable work in the enterprise. Ema has achieved a few significant technological breakthroughs. Ema opens up a new category in Enterprise Gen AI space called Universal AI Employee. Ema can act as a conversational agent, as a chatbot and as a workflow automation tool all in one. Ema can morph into taking on any role in the organisation - from standard roles like customer service, data scientist, sales assistant to more specialised roles such as a ‘pharmacist's assistant' to help make faster decisions on pre-authorisations. Ema is simple to onboard and use. She is highly trustworthy, extremely accurate and is capable of quickly becoming one of your best employees. Based on evaluation by human experts appointed by our customers, Ema is already performing at or above human performance resulting in dramatic gains in productivity for them. Three aspects that differentiate Ema from other solutions currently available in the market -- it is simple, trusted, and accurate. With a simple conversation, you can activate a new AI Employee, a persona if you may, capable of performing standard or specialised tasks for your enterprise.