OnePlus 10 Pro Users Report Motherboard Failures, with Repair Costs Reaching Rs 42,000

Users of the OnePlus 10 Pro and 9 Pro in India report bricking issues resulting in dead motherboards. Service centres are charging up to Rs 42,000 for repairs, which has led to significant frustration and a surge in customer complaints.

Article: OnePlus phones are highly popular among Android flagship models in markets like India. The company introduced the OnePlus 12 series earlier this year and recently launched the OnePlus Nord 4 series. Known for their impressive price-to-performance ratio, OnePlus devices have faced criticism for hardware reliability issues in the past, such as the green line problem, which the company has addressed with support measures. Now, a new hardware failure issue is emerging.

Owners of older flagship models like the OnePlus 10 Pro and OnePlus 9 Pro are reporting that their devices are suddenly bricking, rendering them unusable. This issue has persisted for several days, causing considerable frustration among users. The problem has resulted in dead motherboards, phones that become unresponsive, screens that turn black, and devices that lose all power—transforming these high-end smartphones into essentially useless objects. Users have experienced lagging, overheating, and eventual shutdowns. In some instances, the phones froze and remained unresponsive despite attempts at software updates, leaving them unable to charge or perform a hard reset.

When users brought their bricked phones to OnePlus service centres, they were faced with repair costs as high as Rs 42,000. This amount often exceeds the current market value of the affected devices, amplifying their frustration. One user reported that the quoted repair cost was actually higher than the original price they paid for the phone.

This isn’t the first time OnePlus has encountered such issues. Users of the OnePlus 7 and OnePlus 6 models previously reported similar problems with dead motherboards. The high repair costs have been a persistent concern, and with the OnePlus 10 Pro and OnePlus 9 Pro now experiencing the same issues, customer dissatisfaction is on the rise.

Many affected users are calling for replacements or free repairs for their bricked devices and are urging OnePlus to respond swiftly to these issues. Despite the growing number of complaints, the company has yet to release an official statement addressing the problem. As more users report similar issues, attention is being directed to OnePlus to see how they will handle these concerns and whether they will provide a fair resolution for their loyal customers.