No rethink of new quality norms: Trai

We have done very long thinking on this process, the norms have been issued after thorough consultation and due consideration and have been issued keeping in view quality of service - Anil Kumar Lahoti, Chairman, Trai

New Delhi: Telecom regulator TRAI on Wednesday ruled out any rethink of new service quality norms that require telcos to compensate users for service outages, and raises penalties for not meeting benchmarks. TRAI Chairman Anil Kumar Lahoti said that the norms have been issued after a thorough consultation and due consideration.

“We have done very long thinking on this process, the norms have been issued after thorough consultation and due consideration and have been issued keeping in view quality of service that customer should be getting, and that service provider should provide,” Lahoti said on sidelines of India SatCom 2024 organised by Broadband India Forum (BIF).