ONDC automated grievance redressal

New Delhi: The government-promoted Open Network for Digital Commerce has a completely automated grievance redressal system and an online resolution mechanism is also being enabled, ONDC CEO T Koshy said on Tuesday. ONDC is an initiative of the commerce and industry ministry to create a facilitative model to help small retailers take advantage of digital commerce. It is not an application, platform, intermediary or software but a set of specifications designed to foster open, unbundled, and interoperable open networks. "Just like ONDC enables searching for a product and buying for a product... it also enables (filing of) complaints. The complaints seamlessly go through from the buying side to the selling side... In addition to the completely automated grievance redressal... we are also enabling an online dispute redressal system," Koshy said here at industry body CII's MSME Growth Summit.