AI providing tech tailwinds for Indian airlines

New Delhi: From human-like responses to reduced workload for customer service agents to utilisation of trillions of parameters for answering air passengers' queries, artificial intelligence is providing the technological tailwinds for Indian airlines as they cater to rising traffic. For Air India, which has embarked on a five-year transformation plan, Artificial Intelligence (AI) use will be "pervasive" and its generative AI virtual agent AI.g handles over 1,300 topics. And the country's largest airline IndiGo has AI chatbot 6Eskai that has 1.7 trillion parameters, allowing it to answer questions with ease.

Also, the bot can understand written, typed language, and verbal instructions using speech-to-text models. Akasa Air, which describes itself as a "cloud-native and digital-native brand", said it will continue to invest heavily in proven technology solutions across all business functions. India, one of the world's fastest growing civil aviation markets, is seeing rising domestic air traffic, and airlines are also expanding their fleet, including with wide-body aircraft. Across industries, including aviation, the adoption of new-age technologies like AI and Machine Learning (ML) is on the rise. Air India's Chief Digital & Technology Officer Satya Ramaswamy said that "AI-infused" is an integral part of the airline's technology approach and that AI has enabled it to reduce the variance in responding to customer service requests.